Thank you for choosing Opulino! We are committed to delivering high-quality homeware products with speed and care. Please review the following policy for information about order processing, shipping methods, delivery times, and related procedures.

  1. Order Processing
    Orders are typically processed within 1–2 business days (excluding holidays). Once your payment is successfully processed, you will receive a confirmation email containing your order details and estimated shipping timeframe. Please ensure your contact information is accurate to avoid delays. In the rare event that an item is out of stock, we will contact you promptly to offer an alternative, such as a replacement product or an updated delivery timeline.

  2. Shipping Methods & Fees
    All orders are shipped using reliable carriers such as USPS. The carrier may vary depending on your location and the size of your order. Orders under $14.99 will incur a shipping fee of $10. Orders of $14.99 or more qualify for free shipping.

  3. Delivery Timeframes
    Standard shipping typically takes 10–12 business days. Please note that delivery times may vary due to factors such as location, carrier performance, holidays, or weather conditions.

  4. Shipping Address Requirements
    We currently ship to addresses within the United States only. Please double-check your shipping address for completeness and accuracy. Incomplete or incorrect addresses may result in delays or failed deliveries. Additional fees may apply if reshipping is necessary.

  5. Tracking & Shipping Status
    Once your order ships, you will receive a tracking number via email, which can be used to monitor the delivery status on the carrier’s website. If you encounter any shipping issues, such as delays or lost packages, please contact us promptly. Our team will assist you in resolving the matter as quickly as possible.

  6. Delayed or Failed Deliveries
    While we strive for timely deliveries, unexpected circumstances such as severe weather, carrier disruptions, or public holidays may impact transit times. If your order is significantly delayed, please reach out to our customer service team for support.

  7. Returns & Delivery Refusals
    You may request a return within 30 days of receiving your item. To qualify for a refund, items must be unused and returned in their original packaging. If a package is refused upon delivery or cannot be delivered due to inaccurate address information, return shipping costs may apply depending on the circumstances.

  8. Force Majeure
    We are not responsible for shipping delays or failures resulting from events beyond our control, including but not limited to natural disasters, labor strikes, governmental actions, or other force majeure events. In such situations, we will make every effort to communicate with you and seek a reasonable resolution.

  9. Contact Us
    If you have any questions about shipping or your order status, our customer support team is here to help.

Email: info@opulino.com Phone: +1 914-587-5611 Address: W 29th St, Bryan, TX 77803, United States

Thank you for shopping with Opulino. We appreciate your trust and are dedicated to delivering an exceptional experience from order to delivery.